Soteria Consult UK
Website: www.soteriaconsult.co.uk
Email: hello@soteriaconsult.co.uk
Last updated: 22 October 2026

At Soteria Consult UK, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, enquire about our services, engage us for ERP consultancy or register an interest in our Business Central training programmes.

We aim to handle personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Soteria Consult UK provides ERP consultancy, Microsoft Dynamics 365 Business Central support, system optimisation, development, troubleshooting and practical training services.

For personal information collected through our own website, enquiries, marketing and training administration, Soteria Consult UK is generally the data controller.

When processing personal data within a client's ERP system on their instructions, we may act as a data processor under a separate contractual agreement.

For privacy-related enquiries, contact:

Email: hello@soteriaconsult.co.uk
Website: www.soteriaconsult.co.uk

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, business name, job title and contact details you provide.
• Enquiry information: Messages, requirements, correspondence and files submitted through our website or email.
• Business information: Information needed to assess or deliver ERP consultancy, technical support and development services.
• Training information: Details provided when enquiring about or registering for Business Central training, including course preferences, attendance and relevant communications.
• Billing information: Information required to issue invoices, administer payments and maintain financial records.
• Website information: Technical and usage information, which may include IP addresses, browser details, device information and cookie data.

Please avoid submitting sensitive personal information unless it is necessary and we have agreed an appropriate way to handle it.

We use personal information where necessary to:

• Respond to enquiries and provide information about our services.
• Prepare proposals, quotations and consultancy agreements.
• Deliver Business Central consultancy, support, development and training.
• Manage training registrations, scheduling and course communications.
• Process invoices, payments and accounting records.
• Maintain customer relationships and provide ongoing support.
• Improve our website, services and customer experience.
• Protect our systems and prevent misuse or security incidents.
• Send relevant business communications or marketing where permitted by law.
• Meet our legal, regulatory and contractual obligations.

We do not sell your personal information.

Under UK GDPR, we rely on the following legal bases where applicable:

Contract: Where processing is necessary to provide services you have requested or to take steps before entering into an agreement.

Legitimate interests: Where necessary to respond to business enquiries, maintain customer relationships, improve our services, protect our systems and conduct appropriate business development, provided those interests are not overridden by your rights.

Legal obligation: Where we must retain or process information to comply with tax, accounting or other legal requirements.

Consent: Where consent is required, including certain marketing activities and non-essential website cookies.

Where we rely on consent, you may withdraw it at any time.

When you enquire about or participate in training provided by Soteria Business Central Academy, we may use your personal information to:

• Respond to training enquiries.
• Administer enrolment and course bookings.
• Communicate training dates and joining instructions.
• Provide training materials and relevant course updates.
• Maintain appropriate attendance and payment records.
• Respond to training-related questions and provide support.

Information collected for training administration will not automatically be used for unrelated marketing purposes.

Our website may use cookies and similar technologies to support website functionality, security, user preferences and, where enabled, analytics or marketing.

Our contact form uses Google reCAPTCHA to help protect against spam and misuse. Google's privacy terms may apply to information processed through this service.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

You can manage cookie preferences through any cookie controls made available on our website and through your browser settings.

Further information about cookies and third-party services will be provided where applicable.

We may share relevant personal information with trusted service providers where necessary to operate our business, including providers of:

• Website hosting and website management.
• Email, cloud storage and business communication systems.
• Training delivery and online meeting platforms.
• Accounting, invoicing and payment services.
• IT support and security services.
• Professional legal or accounting advice.

We may also disclose information where required by law.

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable contractual and security protections are in place.

We do not sell or rent personal information to third parties for their independent marketing purposes.

Some service providers may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we will ensure that an appropriate transfer mechanism or safeguard is in place where required by applicable data protection law.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Access to personal information is restricted according to business requirements.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary for the purposes for which it was collected, including any applicable legal, accounting or contractual requirements.

Retention periods depend on the nature of the information and may differ for enquiries, customer contracts, training records, financial records and technical support information.

When personal information is no longer required, we will securely delete or anonymise it, unless further retention is legally required.

We may contact you with relevant information about Soteria Consult UK services, Business Central training, events or educational content where we have an appropriate legal basis and comply with applicable direct marketing rules.

You can opt out of marketing communications at any time by following any unsubscribe instructions provided or emailing:

hello@soteriaconsult.co.uk

We will respect your marketing preferences.

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests, including direct marketing.
• Request transfer of eligible personal information.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact hello@soteriaconsult.co.uk.

Our website may contain links to third-party websites, including Microsoft, LinkedIn and other external services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before submitting personal information.

Our consultancy and professional training services are primarily intended for business users and adult learners.

We do not knowingly collect children's personal information through our website for marketing purposes.

If you believe a child has submitted personal information to us inappropriately, please contact us.

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: https://ico.org.uk

We may update this Privacy Policy to reflect changes in our services, website functionality, legal requirements or data protection practices.

The latest version will be published on our website with an updated revision date.

For questions about this Privacy Policy or the way Soteria Consult UK handles personal information, please contact:

Soteria Consult UK
Email: hello@soteriaconsult.co.uk
Website: www.soteriaconsult.co.uk